Refund & Return Policy
Last updated: 01/01/2026
Welcome to TheSprand.
This Refund & Return Policy explains when and how you can return a product or request a refund.
1. Returns
We accept returns only in the following cases:
-
The product is damaged
-
The product is defective
-
The wrong item was delivered
You must contact us within 48 hours of receiving the product.
The product must be:
-
Unused
-
In original condition
-
With original packaging
To request a return, please share:
-
Order number
-
Clear photos or videos showing the issue
2. Non-Returnable Items
The following items cannot be returned or refunded:
-
Customized or personalized products
-
Products damaged due to misuse, mishandling, or accidents
-
Products showing normal wear and tear
3. Return Process
-
Contact us within 48 hours of delivery
-
Share order details and images/videos
-
Our team will review your request
-
If approved, we will share return instructions
⚠️ Do not send the product back without approval.
4. Refunds
-
Once we receive and inspect the returned product, we will notify you
-
If approved, the refund will be processed within 5–7 business days
-
Refunds will be made to the original payment method used during purchase
5. Replacement (If Applicable)
In some cases, instead of a refund, we may offer:
-
A replacement product, or
-
A store credit
This will be decided based on the issue and product availability.
6. Return Shipping Cost
-
If the return is due to a damaged, defective, or wrong product, we will cover the return shipping cost
-
In all other cases, the return shipping cost must be borne by the customer
7. Order Cancellation
-
Orders can be cancelled within 12 hours of placing the order
-
Orders cannot be cancelled once they are shipped
8. Contact Us
If you have any questions regarding returns or refunds, contact us:
Business Name: TheSprand
Email: thesprand@gmail.com
Phone: +91 85001 11415